Corporate Services — Excellence from Within

Benchmark ELDER CARE specializes in quality improvement programs for the retirement living industry.  We help facilities improve the quality of service and their readiness to meet state and federal guidelines by providing an objective, thorough evaluation with recommendations.

Facilities or Corporate Clients

We offer the followings services:

  • State and federal compliance reviews with detailed corrective action plans
  • Guidance on implementing in-house continuous quality improvement ratings to bring daily practices and regulations into compliance with policy
  • Development of core quality measures and implementation of best practices
  • Turnover analysis of recruiting practices, interview effectiveness, new employee and departmental orientation, employee performance evaluations and employee motivation and recognition
  • Determination and documentation of resident, family and employee satisfaction and development of appropriate plans of action
  • Practical evaluation and on-site training programs to promote service recovery and reduce resident, family and state complaints
  • Mystery shopping of overall first impression, effectiveness of on-site marketing program, customer service, dining service, security/safety, facility cleanliness/maintenance, infection control practices

The Mystery Shopping Method

For years, the retail and hospitality industries have been utilizing the "mystery shopper" method of assessment to gain insight into the quality of customer service and the strengths of the organization. Benchmark brings this model to the retirement living industry where the highest level of service is imperative. Combining this highly effective approach to assessment with an understanding of state and federal guidelines for the industry, Benchmark helps clients obtain a comprehensive analysis of operations and provides detailed corrective action plans.


Corporate Services Contact Form

If you would like Benchmark ELDER CARE to assess your facility, complete the form below to submit your request.


Your name:
*

Email address:
*

Facility / company name:

Number of facilities:

Corporate address:

  

City / State / Zip:

 

Facility Address:
(If different from above)

  

City / State / Zip:

 

Phone Numbers:

Office: ( xxx-xxx-xxxx )

Cell: ( xxx-xxx-xxxx )


Fax: ( xxx-xxx-xxxx )

Services of Interest:
(Check all that apply)

State and federal compliance reviews

Development of core quality measures and the implementation of best practices

Documenting of resident, family and employee satisfaction with plans of action

Complaint resolution and avoidance

Turnover analysis

Mystery shopping for overall facility services

Other

Specific reason
for contacting:

  

Questions / Comments:

  
 

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